Shipping and delivery
Welcome to Xafiro
At Xafiro we are passionate about creating the perfect atmosphere for your home and outdoor space. We offer a carefully selected collection of furniture, accessories, lighting and garden products that combine style, functionality and quality. Our products are designed to enhance your interior and outdoor environment, whether you are looking for the latest trends or timeless classics.
Our Products: Quality and Style
We understand that you don't just want to buy something, but products that are not only beautiful, but also durable and practical in use. That's why we only select the best products in the field of living, lifestyle, outdoor, garden and BBQ, that meet the highest standards of quality and craftsmanship. Whether you want to renovate your living room, want to furnish your garden for cozy summer evenings or are looking for the perfect BBQ for your outdoor space - at Xafiro you have come to the right place.
Excellent Customer Service and Fast Delivery
What sets us apart is not only our extensive range, but also our dedication to excellent customer service and fast delivery. We ensure that your order is delivered to your home quickly and safely, so that you can immediately enjoy your new purchases. At Xafiro, we go beyond just delivering products; we offer you a complete experience of luxury, comfort and convenience.
Complete Your Home with Xafiro
Complete your home and garden with Xafiro and discover how our products can take your living space to the next level!
General terms and conditions
General Terms and Conditions Xafiro.com
Last updated: April 9, 2025
1. Applicability
1.1 These general terms and conditions apply to all offers, orders and agreements of Xafiro.com and the associated websites, including xafiro.nl , xafiro.com/fr , xafiro.com/de , and all other regional websites of Xafiro.
1.2 By placing an order at Xafiro.com or one of the above websites, the customer agrees to these general terms and conditions.
2. Prices and Payment
2.1 All prices on Xafiro.com and the above-mentioned websites are stated in euros and include VAT, unless stated otherwise.
2.2 Payment must be made in full before the order is shipped.
2.3 Orders can be paid securely with iDeal (Netherlands), Bancontact (Belgium), Apple Pay, Google Pay and credit card
3. Shipping and Delivery
3.1 We strive to deliver orders within 1-6 working days . However, no rights can be derived from this.
3.2 The shipping costs are as follows:
Netherlands : Free shipping from €99.99. Below this amount the shipping costs are €9.95 .
Germany, Luxembourg, Belgium and France : Free shipping from €149.99 . Below this amount the shipping costs are €13.95 .
3.3 Xafiro.com is not liable for delays caused by the carrier.
4. Returns and Right of Withdrawal
4.1 The customer has the right to return an order within 14 days after receipt. This must be reported in advance by e-mail or via the contact form, stating:
- Order number
- The product that is being returned
- Contact details (email and telephone number)
4.2 Return costs are at the customer's expense.
4.3 The customer is responsible for the safe and undamaged shipment of the product or products to be returned.
4.4 If a return is accepted, the purchase amount will be refunded within 7 working days .
5. Warranty and Liability
5.1 Warranty on products is provided in accordance with the minimum European regulations. Defects resulting from incorrect use are not covered by warranty.
5.2 Xafiro.com is not liable for damage caused by incorrect use of the products.
5.3 The maximum liability of Xafiro.com is limited to the purchase price of the relevant product , excluding shipping costs.
6. Product Information and Errors
6.1 We do our best to provide correct product information, but no rights can be derived from any errors in product titles, product descriptions or product photos.
7. Intellectual Property
7.1 All content on Xafiro.com, all emails from info@xafiro.com and the above-mentioned websites, including images, texts, logos and brand names, is the property of Xafiro.com and may not be used or copied without permission.
8. Amendment of the General Terms and Conditions
8.1 Xafiro.com reserves the right to change these terms and conditions at any time. Changes will take effect as soon as they are published on the website.
8.2 The customer is advised to regularly review the general terms and conditions for any changes.
9. Privacy Policy
9.1 Xafiro.com respects the privacy of its customers and processes personal data in accordance with the Privacy Policy .
9.2 Xafiro.com may change the privacy policy at any time. Changes will take effect as soon as they are published on the website.
10. Other provisions
10.1 These general terms and conditions are governed by Dutch law.
10.2 Disputes will be submitted to the competent court in the Netherlands.
11. Company details
Xafiro.com
Chamber of Commerce number: 96546441
VAT ID: NL005216055B86
Privacy policy
Last updated: April 9, 2025
At Xafiro we attach great importance to your privacy and the protection of your personal data. In this privacy policy we explain how we collect, use and protect your data when you use our website and our services. We do everything we can to guarantee your privacy and keep your data safe.
1. Data collection
We collect different types of information depending on how you use our website. This may include:
- Personal Data: Name, address, email address, telephone number and payment details.
- Information about your Order: Information about the products you purchased, the date of purchase and shipping information.
- Usage Data: Data about how you use our website, such as IP address, browser type and pages visited.
This information is collected to process your order and provide you with better service.
2. How do we use your data?
We use the collected data for various purposes:
- Processing orders: Your information will be used to process your orders, handle payments and deliver your orders.
- Customer service: We use your information to support you with questions or problems with your order.
- Marketing and Newsletters: If you have given permission, we can keep you informed by email about offers, new products and other news items. You can unsubscribe from our newsletter at any time.
- Improving our services: Data helps us improve the functionality of our website and optimize your user experience.
3. Sharing your Data
Xafiro only shares your data with third parties when this is necessary for processing your order, such as with carriers, payment providers and suppliers. We ensure that these third parties treat your data in a secure manner and only use it for the purpose for which it was shared.
We will never sell your data to third parties.
4. Data Security
We take the necessary technical and organizational measures to protect your personal data against loss, misuse, unauthorized access and other forms of unlawful processing. Our website uses a secure connection (SSL) to encrypt your data during the ordering process.
5. Your Rights
You have the right to take the following actions with respect to your personal data:
- Inspection: You have the right to ask what data we have about you and to access that data.
- Correction: If your data is incorrect, you can request us to correct it.
- Deletion: You can ask us to delete your data, unless we are legally obliged to retain it.
- Objection: You can object to the use of your data for marketing purposes. You can easily do this by unsubscribing from our newsletter or by sending us a request.
If you wish to submit a request or have any questions regarding the processing of your personal data, please contact us at info@xafiro.com
6. Cookies
Our website uses cookies to improve your experience and to gain insight into how our website is used. Cookies are small text files that are stored on your device. They help us, for example, to remember your preferences and personalize your user experience.
You can adjust your browser settings to block or delete cookies, but this may affect the functioning of our website.
7. Changes to the Privacy Policy
Xafiro reserves the right to change this privacy policy. Any changes will be posted on this page, and it is important to check it periodically. Changes are effective as soon as they are posted on the website.
Contact details
If you have any questions about this Privacy Policy or your personal data, please contact us:
Xafiro
info@xafiro.com
Chamber of Commerce number: 96546441
VAT ID: NL005216055B86
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With this privacy policy we ensure that your personal data is treated safely and with respect when using our website and services.
Track order
Once your order has been shipped, you will receive an email from Xafiro with a tracking link. This allows you to easily track the status of your package and see when it will be delivered to you. The tracking link will lead you to the carrier's website, where you will receive real-time updates on the location and expected delivery date of your order. This way, you are always up to date on the delivery of your new products!
Return Policy:
- The products must be in their original, unopened and undamaged condition. The products must be returned in the original packaging.
- The return shipment must be properly packaged to prevent damage during transport.
- Personal items such as custom-made products, bedding and items that are personalized in any other way cannot be returned unless the product is defective.
Steps for return:
1. Please contact us within 14 days of receipt at info@xanfiro.com.
2. Please provide the order number and the product you wish to return so that we can assist you further.
3. After confirmation of the return notification, please send the package to the address provided by us.
4. After receipt and inspection of the returned product, the purchase amount will be refunded within 7 working days .
(Due to high volumes, refunds may be delayed. In this case, our apologies for this. We will try to process the refund as soon as possible).
Return costs:
The costs for returning a product are for the customer, unless the product is defective or damaged upon receipt. In that case we will pay the return costs.
We do our best to make your returns process as smooth as possible and are here to help you with any questions you may have.
At Xafiro we strive for the highest customer satisfaction. If there is anything you are not satisfied with, do not hesitate to contact us!